PIXMA MG2522 PG-243 black ink cartridge won't click in

[KD2mt471]

Is there a problem with the Canon 243 black ink cartridges? I don't know if it is the cartridges or if something has broken on my printer, but I cannot get the new cartridge to click in. I have never had a problem in the past. The color cartridge worked fine recently.

[ArthurJ]

Hi,

Could you take a picture of the Black ink cartridge and attach it to your reply. 

We look forward to hearing back from you. 

[KD2mt471]

Sorry I have been sick. If I did this right, here is a picture of the cartridge.Cannon ink cartridge 245XL.jpgCannon ink cartridge 245XL.jpg

[KD2mt471]

I just noticed a mistake in my first question. The ink cartridge is a 245XL. The printer is a MG2522. Thank you.

[ArthurJ]

Hi,

If you are using the steps HERE and the ink still wont install correctly, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.