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PIXMA MG2522 Computer won't detect printer

johnmccart
Apprentice

At the end of installation, it tells me "cannot detect printer" and to disconnect and reconnect to computer. After I do this is shows "printer detected" but then a few minutes later goes back to not detected. Then, says "unable to install drivers" What do I do? 

Using Windows 7

3 REPLIES 3

Danny
Moderator
Moderator

Thanks for joining the conversation, johnmccart!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Operating system I believe is Windows 7

Hi,

If you have another USB port, I would try using that. If you dont have a free USB port, try plugging the mouse in where the printer was connected and then connect the printer to where the mouse was. 

If you are using a laptop, please make sure the laptop is connected to an outlet and not running off battery power. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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