PIXMA MG2522 Computer won't detect printer

[johnmccart]

At the end of installation, it tells me "cannot detect printer" and to disconnect and reconnect to computer. After I do this is shows "printer detected" but then a few minutes later goes back to not detected. Then, says "unable to install drivers" What do I do? 

Using Windows 7

[Danny]

Thanks for joining the conversation, johnmccart!

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[johnmccart]

Operating system I believe is Windows 7

[ArthurJ]

Hi,

If you have another USB port, I would try using that. If you dont have a free USB port, try plugging the mouse in where the printer was connected and then connect the printer to where the mouse was. 

If you are using a laptop, please make sure the laptop is connected to an outlet and not running off battery power. 

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