06-16-2022 08:52 AM - last edited on 12-01-2022 10:03 AM by Danny
i have been to the download page multiple time have uninstalled reinstalled changed usb port unplugged the printer doen everything i could disabled my antivurus all of it no matter what i do the quick menu does not work it tries to come up but only flashes now this may be something i did by mistake I may have uninstall the inkjet ulility tool printer utility my mistake but would not that have ben reinstalled when i reinstalled the cannon drive like 10 times i no longer have the cd Please help i need to sac some things i am on windows 10 computer and have got latest windows updates not sure if that is the problem Please if you could have some remote connect and help me changed my password rebooted everything
06-16-2022 09:12 AM
So that the Community can help you better, we need to know which specific printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.
Thanks and have a great day!
06-16-2022 09:55 AM
06-16-2022 10:00 AM
06-16-2022 10:02 AM
06-16-2022 10:03 AM
this is what is not working it will not comeup flasjes and goes off
06-16-2022 04:19 PM
guess i just trash the printer as i have not gotten another answer have a good day
06-17-2022 12:42 PM
I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
We look forward to hearing from you
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