PIXMA G7020 Won't Print, Documents Stuck in Queue

[Kathy2023]

Hoping someone can help~!  Today I had to replace my Gateway from AT&T.  The good news is I am now again online and my phones are working.  But upon trying to print out a document, my printer will not work.  My printer is on and it will make copies from a hard copy, but will not print out documents from my computer.  Upon going to my devices, my Canon Printer PIXMA G7020 says I have 4 documents in queue.  However, upon selecting to view the 4 documents, there are no documents in queue.  Does anyone know what I can do to get my printer to recognize documents being sent from my computer?  Thanks so much! 

[ArthurJ]

Hi,

You will need to reconnect the printer to your Wi-Fi network. Please click HERE for information on connecting the printer to your Wi-Fi. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[katkatkatkat]

I am not an expert but if you get desperate you could try using a USB cable to connect the printer directly to your computer.  You may need to restart the computer to get it to recognize the printer.

[Citizensteve]

This did not work at all. I have even updated the driver software.

[Citizensteve]

This is not helpful to those who cannot move their PC next to the printer for such connections. Please only contribute helpful information.

[younganj]

It did not work for me, either. Nothing will print. Canon needs to fix this ASAP!!!

[Ron]

Hello younganj!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[CJathome]

I am running windows 11, have 4 docs in queue unable to print, pixma G 7020, i can print a test, I can print from word. I can't print from gmail or firefox. I have shut down both printer and computer to no change in status.