PIXMA G7020 Printhead Issue, only black is working

[JudyAC1967]

Good Morning,  I have a fairly new Pixma G7020 and had not printed color until trying to yesterday.  There is something wrong with that printhead I believe.  I have done a nozzle check and only get the black info, and when I look at the print head I see no color residue like I have on the black nozzle.  I did an ink flush and got no improvement.   Any suggestions.  This is used on a Windows PC and Wireless to Android devices.  The printer was purchased on December 16 from Amazon.   Thanks,  Judy

[Patrick]

Hi JudyAC1967,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G7020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[JudyAC1967 · Accepted solution]

The problem has been resolved by Canon Tech Support support with a new printhead.  Thanks,  Judy