PIXMA G7020 Cyan ink not getting from tank to print head

[kimet]

I print mostly black and white but today I am having problems trying to print a photo and tracked it down to the cyan and the black ink are not getting from the ink tank to the print head.  I followed all the troubleshooting tips including cleaning, deep cleaning, print head alignment, nozzle check and finally ink flush.   What I have discovered is that the cyan tube from the tank to the head is clear - no ink flowing through.  The black tube had a little ink in spots (maybe air bubbles?) but the ink flush got the black ink flow fixed.  After 2 additional ink flushes on just the Colored tanks - and a ton of ink used up - the cyan tube is still clear and the cyan ink level remains unchanged.  The cyan ink tank lid is closed tightly - I have checked everything that I know to check and am seeking suggestions to remedy this issue.  Thank you.

[ArthurJ]

Hi,

Since the cleaning and ink flush did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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