PIXMA G620 turning off during print job

[ashleyrod82]

I got this printer in December 2024 and it keeps turning off mid print job. This issue seems to be happening more often and it's wasting a lot of my paper, which is increasing my business expenses. I've checked the ECO Auto Shutoff settings and it's set to OFF.

[Patrick]

Hi ashleyrod82,

You are still in warranty, so it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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