PIXMA G620 - does not recognize 4x6 Glossy Paper

[meliphagous]

I have a PIXMA G620 and am using it for photo prints.

So far, it works well when I load paper sizes 8" x 10" and 5" x 7" - after loading the paper in the rear tray, I will register the corresponding paper size on the printer. When printing from Mac, I will then select the same paper size and indicate "Borderless". The printer prompts me with a message and allows me to choose "Print on set paper", which will then work well; the outputs are borderless photo prints.

The problem comes when I load paper size of 4" x 6". I follow the same process, but the printer does not provide the "Print on set paper" option. I have tried various ways to circumvent it, and the best way so far is to indicate on the laptop print setting that the paper size is 4" x 6" without borderless - this is the only way it allows me to proceed to "Print on set paper". However with this method, I end up with white borders on my 4R photo prints.

Is there some set up which I have done wrongly? How can I print 4R photos without borders?

[Patrick]

Hi meliphagous,

Please try printing your image using Easy-PhotoPrint Editor.  If you do not have that installed, it is available for download here:

Canon Support - PIXMA G620 - Software & Drivers

Once on that page, click on Software & Drivers.

Click the Download button to the right of Easy-PhotoPrint Editor to download and then install that application on your Mac.

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives for assistance with resolving this issue. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G620 and then click on the Product Support button to access your support options.

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