PIXMA TR7800 connected to computer but not printing

[Scott6477]

PC (Windows 11) says Cannon TR7800fax is "idle" but printer only gives me three options for the source of a print job:"Memory Card", "Cloud" and "Templates".  No option given for a computer being the document source.  When I try to print, the computer just wants to save the job as a PDF on the computer.  No other options given.   Any help appreicated! 

Scott6477 

[Danny]

Thanks for joining the conversation, Scott6477!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TR7800 series.  The model number should appear on the front of the printer at the lower right corner. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[DerrickL]

If your pc does not see the printer as a source, the drivers must not be installed or installed correctly. I suggest you download them and load them again, using a cable connection not wireless. Drivers are available from the following link, along with troubleshooting information and manual. 

https://www.usa.canon.com/support/p/pixma-tr7820