PIXMA G6020 won't pull in paper, thinks both trays are empty

[acannada]

Hello, I am a teacher.  My canon printer pixma  G6020 will not load paper.  It isn't not consistently choosing the same paper tray. No it is pulling up an alert that it has no paper in either tray when I've tried both. I've tried unplugging it and cleaning cycles but at a loss of what else I can try now. 

[ArthurJ]

Hi,

So we can better assist you, please let us know what version of Windows or MacOS you are using and what error code appears along with the message. 

Or if you would like assistance with this issue in real time, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.