PIXMA G6020: computer won't detect that the power is on my printer

[Starman5876]

my printer is GE 6020 and I am using the latest Windows software. For some unexplained reason my computer will not detect the power is on when I try to print. It says the printer is turned off and I need to turn it on. The Wi-Fi is set up on the printer and it is connected to my network but I just can't get my computer to realize that the printer is powered on and not off like it says.

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows you are using? How are you connecting? Is there an exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE