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PIXMA G6020 Test Page Keeps Printing Over and Over Again

iamtamiq
Apprentice

The test print page keeps printing over and over again.  Did I mess up somehow setting up printer?

3 REPLIES 3

Stephen
Moderator
Moderator

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?
Do you see any error messages?
What version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Have you installed the software from https://canon.us/ijsetup 

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

I have the Pixma G6020 on my Windows computer hooked up thru wifi. I did install the software.  I did live chat...their recommendation was to turn off computer and printer, disconnect wifi and reboot everything and that would work  it did not 

Hi,

Since the issue is not resolved, please contact our Canon chat team again so we can further troubleshoot the issue. 

We look forward to hearing from you. 

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