PIXMA G6020 Printer Does Not Stay Registered, Offline Error

[grumpydan86]

Every time I go to use my PIXMA G6020 I need to go to https://ij.start.canon in order to get it to register and get it to print.  Otherwise when I go to print it the program I use always shows printer is offline which it does not show on the printer.  Any ideas?

[ArthurJ · Accepted solution]

Hi,

I would recommend installing the drivers directly from the Canon support page HERE. If the printer is still not being detected, please let us know if it is connected to the computer via USB cord or wireless. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[Danny]

Thanks for joining the conversation, grumpydan86!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Sharksk8]

great advice "search the knowledge base"  which brought me here only to be told to search the knowledge base... Canon do better like find a solution to this problem! 

[grumpydan86]

It is an MSI laptop running Windows 11 Home 22H2, OS Build 22621.2215, Experience Windows Feature Experience Pack 1000.22662.1000.0.  I hope this helps.

[ArthurJ · Accepted solution]

Hi,

I would recommend installing the drivers directly from the Canon support page HERE. If the printer is still not being detected, please let us know if it is connected to the computer via USB cord or wireless. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[grumpydan86 · Accepted solution]

After the seventh installation it seems to be working.