PIXMA G3270 Returning to home screen while encoder strip error is being displayed

[TKM]

I have an error message involving a g3270 printer related to the encoder strip which will need repaired. Before I do that I would like to delete a document in the print queue but cannot get passed the error message screen to get back to the main menu to do that.     

[DerrickL]

Restart printer service should work if delete printer que doesn't. 

Steps to Delete the Print Queue in Windows 11

Cancel Specific Print Jobs

1. Open Print Queue:

   • Right-click the Print Queue notification icon in the taskbar.
   • Select "Open All Active Printers."

2. Cancel a Job:

   • Right-click on the specific print job you want to cancel.
   • Click "Cancel" and confirm the action.

Cancel All Print Jobs

1. Open Print Queue:

   • Right-click the Print Queue notification icon in the taskbar.
   • Select "Open All Active Printers."

2. Cancel All Jobs:

   • Click on the three dots button in the print queue window.
   • Select "Cancel all" and confirm the action.

Restart Print Spooler Service

If the print jobs are still stuck, you can restart the Print Spooler service:

1. Open Services:

   • Press Windows + R, type services.msc, and press Enter.

2. Restart Print Spooler:

   • Find "Print Spooler" in the list.
   • Right-click on it and select "Stop."
   • Wait a few seconds, then right-click again and select "Start."

Accessing the Print Queue via Settings

1. Open Settings:

   • Press Windows + I to open Settings.

2. Navigate to Printers:

   • Click on "Bluetooth & devices" on the left.
   • Select "Printers & scanners."

3. Open Print Queue:

   • Click on the printer with the stuck job.
   • Click "Open print queue" to manage jobs.

[TKM · Accepted solution]

Thank you Derrick. I There are no jobs waiting in my settings on my computer. Does that also mean there are also no jobs in the actual printer memory? The printer had started to print the job before there was a huge paper jam that end up dislodging the encoder strip. I just want to make sure as it was a sensitive document. 

[DerrickL]

If the Windows print cue is clear, there should be no job in the printers buffer. 

[TKM]

Ok - Thank you. Since I have you, is there any tricks to reconnecting the encoder strip. I have it fed through the printer head but having great difficulty getting it attached at either in the limited space. Thanks again !