Mac 10.13.6 system, using Canon Pixma MG7720. Occasionally I get prompts asking if I want to (re)install the printer software. Usually when I check it shows the printer is installed. Could this be caused by problems with the printer prefs? Or somethin else? I occasionally have to check the installed printer list and delete extra copies of the software which got added. Thanks in advance. Mike H.
Thank you for your contribution to the Canon Community Forum. I see that you have been getting notifications to install or reinstall the printer software. If you are getting a message at the printer, please check if it is asking you to update the printer firmware.
If the printer is asking you to update the printer firmware, please follow the instructions in the following article:
If you are seeing the message on the computer, I recommend reinstalling the MG7700 series CUPS Printer Driver from the following website:
Once the latest driver is installed, please go to your Printers & Scanners window and do the following:
Once the updated driver is installed and the printer is added back, you should be able to use the printer without getting that message.
I hope this information helps.