Not receiving replacement ink via Pixma printer program

[nanperess]

Is anyone having a problem getting ink sent via the Pixma printer program? I received my welcome cartridge in Nov. 2023, but nothing since. My printer has been giving me low ink warnings for two months. I have emailed twice, asking for ink, with no response. BTW, Canon is very prompt in billing me each month for the subscription fee!

[jrhoffman75]

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@nanperess wrote:

Is anyone having a problem getting ink sent via the Pixma printer program? I received my welcome cartridge in Nov. 2023, but nothing since. My printer has been giving me low ink warnings for two months. I have emailed twice, asking for ink, with no response. BTW, Canon is very prompt in billing me each month for the subscription fee!

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If you go here: My Subscriptions - MyCanon

do you see your printer?

 

[nanperess]

Yes, I see my printer and am subscribed to the Pixma Print Plan. I am billed for it every month, but Canon has not sent me any ink cartridges other than the welcome package. Ink has been low for over 2 months. I have emailed asking for a replacement cartridge. No answer from Canon.

[jrhoffman75 · Accepted solution]

Give them a call at 1-800-OK-CANON. 

[nanperess]

John, they were very helpful and I found out what the problem was: My welcome package from the print plan contained only a black cartridge, no color one. So it was assumed that I had a spare color cartridge and hadn't yet installed it, which is why they hadn't sent me a replacement. It was, of course, their error, but it is no longer a mystery.

[nanperess]

Thanks, will try that. I'm unhappy with their lack of response to customer concerns. I used to have an HP printer and their subscription program ran like clockwork. Canon falls short, IMO.

[jrhoffman75]

I have the plan for my printer and have no problems, so I expect they will work it out for you.