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No working buttons on Canoscan 9000F Mark 2


Greetings CANON forum,


This topic is about the CANOSCAN 9000F Mark2 scanner. I hope the printer category of the forum can be used for that topic.


This scanner is great, but I have a small problem: "the buttons located on the scanner are not working properly".


These are more details:


- All settings have been defined in CANON SCANNER utilities in order to attribute an action to each button

- Each time I press a button, Microsoft Pulisher launches and no other action is undertaken.


PC is Windows 7 family edition X64, all drivers (including the canon driver) up-to-date.


After Christmas morning analysis, I discovered some interesting things:


- Drivers we download from CANON are declared from 1/10/2013 but if we look closer, drivers are from 10/09/2012 V I hope this is normal, I assume that this is the case.


- If I open the Windows printer properties, i definitely see (in properties of the SCANNER) that the action attributed to each button is: "Launch Microsoft Publisher", with no possibility to change to something else.


So my question is:


- It sounds that the actions attributed to buttons have no effect using the CANON tools. Is it a known problem? Is there a workaround so far?


Thank you so much!




Rising Star

Hi fiboux,


Please visit the following website, click "Software," and download the "My Image Garden" software.  This should resolve the issue you are having!

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you!


I had the same issue. After installing "My Image Garden" the buttons are working properly.