cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Paper Jams | Error 6000 | PIXMA TR8620

sourcreambridge
Apprentice

I turned on my printer, and after its routine wakeup, the LCD display tells me a printer error occurred: "Support Code 6000." I followed the instructions: canceling any printing, turning it off, unplugging it, replugging it, and turning it on again. Doesn't do anything. Then it has a "How to clear" option, which gives me a QR code showing a section of the online manual. It shows the same instructions, but the manual assumes that my paper is jammed this time. I opened the printer to see if there was any paper or foreign object. Nothing. I checked the back to see if there were any stuck there, but nothing. Not even the bottom has any. Now I'm stuck with an error code that won't let me exit or print. Is there any way to fix this, or do I need to contact customer support for technical assistance or possibly request a repair?the online manualthe online manualsupport code 6000support code 6000Top of the printer, printhead on right sideTop of the printer, printhead on right sideTop of the printer, printhead on left sideTop of the printer, printhead on left sidebottom of the printer on normal position (on flat surface)bottom of the printer on normal position (on flat surface)back of the printerback of the printerbottom of the printerbottom of the printer

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

View solution in original post

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

Announcements

03/30/2023: New firmware updates are available.

EOS R3 - Version 1.4.0

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10


03/28/2023: New firmware version 1.0.3.1 is available for EOS-R5 C
03/14/2023: New firmware version 1.8.1 is available for EOS R6
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.