Hello.
This issue may occur when there is a loose object stuck inside the printer or if one of the ink tanks was not seated properly. Please try the following:
1. With the cover of the printer open, unplug the power from the back of the printer or the wall.
2. Look for any loose objects or packing material in the printer, clear if necessary.
3. Try gently moving the ink tank holder as close to you as possible. Try pushing the closest ink tank down. Once clicked into place, try moving the ink tank holder closer, repeat as needed.
4. If you meet resistance, do not attempt to move the ink tank holder any further.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
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