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To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
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See the following Link - First column
Reply with a link to the page of the actual printer you own.
Vista was EOL in 2012 with limited extended support ending in 2017.
It doesn't matter if your computer isn't connected to the internet.
Even though this problem isn't with your operating system, I think you should consider how chhoosing to use basically "ancient" systems might affect your ability to get your project done.
If you place actual value on your time, and the loss of productivity, (read time you are wasting) it all becomes clear.
Bay Area - CA
~R5 C (220.127.116.11) ~RF Trinity, ~RF 100~400, +Canon Control Ring~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It