My printer Pixma MG5520

[Cuenca1557]

My printer MG5520 has an error PGBK 1660 and does not recognize the 250 bk  XL ink cartrigdge. Can you help?

[BillS]

Hi Cuenca1557,

Support code 1660 indicates that an ink tank has run dry.  Replacing the cartridge should resolve the issue.  If you hav replaced the cartridge and the error persists, make sure the replacement tank is a Canon genuine product, and not a refilled or third-party cartridge.

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[Latate]

No this does not clear - tried three new Canon cartridges and none get the error cleared

[Michael]

Since this has occurred with multiple ink tanks, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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