My PIXMA canon ip3500 previously working, does not recognize the USB port.

[samcortes]

My PIXMA ip3500 all of a sudden does not recognize the printer USB port (the printer has been working properly for a number of years).. I tried using a different USB port on the computer (which works) and also changed out the USB cable. So I do not think it is the computer. I reloaded software which works fine until I get the error message (code 43 on the computer) "printer is ofline".

[Tiffany]

Hi Samcortes!

So that the Community can help you better, we will need to know exactly what  Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x).  Any error messages or other details you'd like to give will only help the Community better understand your issue!

Thanks and have a great day!

[samcortes]

Windows 7 /64

My PIXMA ip3500 all of a sudden does not recognize the printer USB port (the printer has been working properly for a number of years).. I tried using a different USB port on the computer (which works) and also changed out the USB cable. So I do not think it is the computer. I reloaded software which works fine until I get the error message (code 43 on the computer) "printer is ofline".

[Michael]

Hello samcortes.

For testing purposes, please try plugging the power for the printer printer directly to a Wall outlet rather than through a power strip.. 

Also, ensure that the USB cable is connected directly to the computer and not through any USB hubs or extension cables.

If the issue persists, please visit the following link below to contact our support group for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[samcortes]

The printer is already connected directly to the power source and the USB cable is connected directly to the computer. I tried the Canon WEB site before, I'll try again. Thanks