10-14-2023 11:08 AM - last edited on 10-14-2023 11:20 AM by Arthur
I can print from my email fine, but when I try to print a pdf, it's black only. I have installed the drivers again, but that didn't work. Please help!
10-16-2023 02:14 PM
Hi,
Please use the steps HERE to print a nozzle check from your printer. Once it prints, take a picture of it and attach it to you reply.
We look forward to hearing back from you.
10-16-2023 07:00 PM
10-18-2023 01:04 PM
Hi,
Since the nozzle check looks good, try saving the PDF file directly to your device and then try printing. Also, does this happen with all PDF files or a specific one?
We look forward to your reply.
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