My PIXMA 870 quit scanning.

[andymac]

For some reason my PIXMA 870 quit scanning. I'm running windows 10, I have it directly connected, via USB, to my PC. Couple things I've noticed when I run the Canon IJ network Tool, to find a connection, I get a "No Driver, Not Found, Port Name CNBJNP_001E8F93C0E1" and when I try to scan using the MP Navigator EX I get a "Code 5,145,55" message. 

[Ramona]

Hi andymac,

We can try reinstalling the drivers and software for the printer to try and resolve the issue.  Please click here to go to the Drivers and Downloads page for the PIXMA MX870.  Once on the download page for the printer, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", locate the MP DRIVERS file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

3. Once the MP drivers have been downloaded, please click on the SOFTWARE box to display and download the MP NAVIGATOR software.

Once you have downloaded the files, please double-click on them and follow the prompts to reinstall the printer and software on your computer.  Please start with the MP Drivers file.

If reinstalling the drivers and software does not resolve the issue, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to further assist you.  There is no charge for this call.