Hi jches49,
To try and resolve the issue, with a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error. Once this has been done, please look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely. Next, please remove and reseat all of the ink cartridges in the printer.
Once the above steps have been performed, if you still experience the same error, we can perform a roller cleaning on the printer to see if this will resolve the issue. To do this, please follow the steps located here.
If you still experience the same issue after performing at least three roller cleanings, the printer will require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
