02-14-2015 01:55 PM
After installing all new print cartridges, the printer is printing double letters. It seems to be worse with PDF files. I have completed a print head alignment and print nozzle cleaning. I also cleaned the print rollers.
02-19-2015 04:55 AM
Hi BOSNRay,
If you are already using Canon genuine ink cartridges in the printer, and the cleanings and alignments did not resolve the issue, the printer may require servicing to resolve the issue; please call or email us using one of the methods on the Contact Us page for further assistance.
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