To have a better understanding of your issue, please let everyone know what operating system you have installed on your computer. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your current issue.
So that the Community can help you better, we will need to know the mobile Operating System you're using (Android or iOS).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!