Mx490 won't print from either of my android devices.

[JoeNoble]

I followed the setup instructions on the printer as well as the instructions on the Canon app. Here's a pic of the error message.

[Patrick]

Hi JoeNoble,

Please make sure that your PIXMA MX490 is operating on your wireless network:

1. Press the <Setup> button on your PIXMA MX490.

2. Use the left or right button to select Device Settings and press <OK>.

3. Use the left or right button to select LAN Settings and press <OK>.

4. Use the left or right button to select Wireless LAN Setup and press <OK>.

5. Use the left or right button to select Standard Setup and press <OK>

6. Enter your wireless network password and press <OK>. Please verify the password, as it is case sensitive and if entered incorrectly, will cause the printer and router to not communicate. To switch between letters and numbers, press the * key.

7. Press <OK> on the confirmation screen. The PIXMA MX490 will search for the access point.

8. When found, press <OK> on the Connected to the access point screen.

Once your PIXMA MX490 is connected to your wireless network, then attempt to print using the Canon PRINT Inkjet/SELPHY app from your android device.

[JoeNoble]

When I go through the steps it never asks for my password and it tells me to push the button on my router but it never actually connects.

[Patrick]

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

[JoeNoble]

Ok thanks