Hi rick4767,
I would like to have you print a nozzle check pattern from the printer to see if the inkjet nozzles are dispensing the ink correctly. To do this, please follow the steps located here. Once this has been performed, the printout that prints should show an image that looks like the image here, including the black grid at the top above the colors. If the grid or some of the colors do not print correctly, please perform at least one cleaning and two deep cleanings on the printer by following the steps located here to try and resolve the issue.
If the inks still do not print after performing the above recommendations, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
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