Hi, Mandydavid22!
So that the Community can help you better, we need to know exactly which operating system (i.e. Windows, Linux, etc.) is running on your PC and which version it is along with whether your printer and your computer communicate via a USB cable or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
