8 x 10 photo printing on Canon MG 2400

[rh2ohouse]

Why can I NOT print 8 x 10 photos on 8 1/2 x 11 photo paper on my Canon MG 2400?

I get error message about media and paper size not matching.  Manual indicates that with photo paper i can only use and print 4 x 6 or 5 x 7 prints.

Help please

[Ramona · Accepted solution]

Hi rh2ohouse,

Printing on photo paper sizes other than 4x6 or 5x7 is not supported by the PIXMA MG2400; to print on other paper sizes, you can select the PLAIN PAPER option in the printer driver instead of a photo paper.

[rh2ohouse]

Yes I saw that was possible but I then used phot instead of the selection the selected plain paper to be able to print a larger picture.   The resulting photo was not very good.  It actually came on better on the plain paper.  Guess I do not understand why the printer is set up this way - not being able to use larger photo paper. 

Thank you for your help. 

[JoeCool6969]

Yeah this is bizzare I'm looking all over the web for a solution but it seems I'm just going to have to return my Canon printer and grab an HP or something. The plain paper setting does not produce a good photo no matter how high you set the quality it is very blurry and awful.

[Ted-Grondski]

I found the "Plain" paper and "High Quality" settings made very acceptable photos on glossy 8x10 paper on my Canon MG-2922. Just Sayin...

[SixSigmaGuy]

This is crazy!!  Here it is 2022, 5+ years after this thread started and there is no solution.  I just bought a TS207 printer, that was promoted as a photo printer, because I have to print a lot of A4 sized photos in high quality, and discovered I have the same problem that started this thread.  Why doesn't Canon tell us about this limitation?  Why doesn't Canon respond to this thread? 

[jrhoffman75]

It’s pretty clear from the product description that only 4x6 photo paper is accommodated. 

[SixSigmaGuy]

If you are trying to imply that we are all idiots, you failed .  There's nothing in your screenshot that says it's clear that 4x6 is the maximum size allowed for photo printing.  Somewhere else in the documentation it says that 4 by 6 is the maximum size for borderless printing, but nothing that says for y6 is the maximum for plain photo printing on glossy paper.