MegaTank PIXMA G5020 Wireless Inkjet Printer: horizontal lines

[thaley46201]

I am experiencing issues getting the horizontal lines when printing on default settings. I do make some adjustments but i am still getting these issues. Please see the 3 pictures attached.

[Danny]

Thanks for joining the conversation, thaley46201!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA G5000 series.  The model number should appear on the front of the printer at the upper right corner. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[thaley46201]

MegaTank PIXMA G5020 Wireless Inkjet Printer

[Patrick]

Hi thaley46201,

Please print a test page on plain paper.  To do this, please follow these steps:

1.  Please press the wrench and screwdriver button on your G5020 one time.

2.  Repeatedly press the right arrow to select Maintenance and press OK.

3.  Press OK on Nozzle Check.

A test page will print.

Please take a photo or scan of the test page that printed and attach it to your reply of this message.

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G5020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[thaley46201]

[Patrick]

Hi thaley46201,

Thank you for the image, it shows that the magenta is not printing correctly.

The next step would be to perform printhead cleanings.

Please follow these steps:

1.  Please press the wrench and screwdriver button on your printer one time.

2.  Repeatedly press the right arrow to select Maintenance and press OK.

3.  Repeatedly press the right arrow to select Deep Cleaning and press OK.

Perform that two times and then print another Nozzle check.  If the magenta still does not print as a solid pink bar, please perform a deep cleaning:

1.  Please press the wrench and screwdriver button on your printer one time.

2.  Repeatedly press the right arrow to select Maintenance and press OK.

3.  Repeatedly press the right arrow to select Deep Cleaning and press OK.

After that cleaning is done, please print a Nozzle check.

If magenta still does not print correctly, the next step would be to perform an Ink Flush:

To perform an ink flush, please follow the steps on this page:

G5000 series > How to Do Ink Flush

After completing that, please print another Nozzle check.  If the issue persists, please clean the encoder:

Cleaning the Encoder (Timing) Strip - G5020

If after all of those methods do not get magenta to print correctly, your PIXMA G5020 would require service.  If your PIXMA G5020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G5020 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA G5020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.