MegaTank PIXMA G3270 - where can I get the scanner utility?

[lizandra]

I have installed the drivers three times now and no scanner utility is ever installed. I have installed the entire package twice. Still no scanner utility. Is there somewhere I can get just the scanner utility download? Please?

[jrhoffman75]

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@lizandra wrote:

I have installed the drivers three times now and no scanner utility is ever installed. I have installed the entire package twice. Still no scanner utility. Is there somewhere I can get just the scanner utility download? Please?

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What his your OS?

[lizandra]

Yeah, that's important, sorry. Windows. The print and scan driver shown installs only the print driver. It's very frustrating.

[DerrickL · Accepted solution]

The print driver at the bottom of software and drivers also has the scanner utility, but I think that is not the actual driver, when I installed my Canon all in one, I downloaded the master setup file for my model and used it. This is the actual file for yours, it should have the scanner driver included. 

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTE2MzEw&cmp=ABR&lang=EN

[lizandra]

This is my printer driver. I see nothing here about the scanner. Please tell me if I'm missing something.

I have installed the master setup multiple times and this is the only utility I get. Nothing about the scanner. I will try again using your link.

[Stephen]

I was told by one of our printer engineers a few years ago that the new Windows app includes the drivers, so you don't have to download them separately. You want to make sure you have the current software for your printer installed. The workflow on our setup site will detect your operating system and should ensure the correct software is installed. Follow the steps at https://ij.canon.start/g3270 

[jrhoffman75]

I Does your computer have a Canon Utilities folder and inside that an IJ Scan Utility folder?

[lizandra]

OK, same issue with that install. But this time when I searched my C drive for Canon, I got an entirely new directory in a different location from the first one that had only the print utility. The new one has not only the print utility, but also a separate scan utility. So thank you!

[lizandra]

It had that directory, but only the print utility in it. When I installed from your link, it created that directory in a completely different location on my drive, and this time it had both utilities.