Showing results for 
Show  only  | Search instead for 
Did you mean: 



I purchased an MX922 after my first one died.  I liked the printer and I was familiar with all the functions, and somewhat to my husband's caution, I purchased another.  I have had nothing but trouble from the first day I opened the box and set up the printer.  First, I had trouble with the wireless connection.  That solved, I began to use the printer.  Pages would print only partially; I had to cancel printing and start over time and time again, and lost probably a ream of paper due to unusable medium.  I've had the scanner do the same thing--stop in the middle of a scan, have to clear everything and start again.  I am so disappointed with this printer.  I have tried every solution posted on the internet and in the manual.  I've downloaded the software numerous times.  I use the printer mostly with Office (Publisher).  I know this is just a rant and that there won't be any solutions; just wanted you to know.




Did you try to see if the problem goes away when using a wired connection? I know wireless is more convenient but sometimes wired is the best way to go.

Product Expert
Product Expert

Hi carolonpark,


So we can best asssit you, please let us know what version of Windows or Mac you are using. Also, we will need to know the signal strength the printer currently has. Please click HERE for the steps to print the network settings directly from the printer.


We look forward to hearing back from you.

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.