MX922 scanner only picks up color text

[elbillo]

On my MX922, I can perfectly print text in many color.  However, when I copy that printout, it only picks up the color characters, and not the black characters.

[Michael]

Hello.

Start by printing a nozzle check pattern to see if the black ink is printing properly.  The PGBK grid should appear at the top of your test print.  If the nozzle check does not print correctly, cleanings may be needed.  Details on how to print a nozzle check pattern and how to perform cleanings can be found at THIS LINK.

[elbillo]

The printer prints perfectly except when copying.  The scanner only picks up color text, not black.

[Patrick]

Hi elbillo,

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

CLI-251M  magenta
CLI-251BK  black
CLI-251Y  yellow
PGI-250BK black
CLI-251C  cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 1.  Make sure that your PIXMA MX922 is turned on.

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 4.  To print the nozzle check pattern:

     4-1.  Press the MENU button on your PIXMA MX922.

     4-2.  Use the down arrow key until the wrench and screwdriver icon is selected, then press OK.

     4-3.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

     4-4.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

     4-5.  Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to the bottom of this post.

Does your test page look exactly liks the example below?