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MX922 carriage stuck

techscribe
Apprentice

Hi!  My MX922 showed a B200 error which I was able to clear. I decided to do a nozzle cleaning and when the ink carriage moved to the right, it just stayed there. I can't get it to move at all. I even opened the little trap door on the right corner to nudge it from there, but the carriage is stubbornly stuck...I don't know why. Is there a carriage release, or some trick to getting it to move? Thanks!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi techscribe,

Based on your description of the issue, it would appear that your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



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