Help! My timing strip fell out of my PIXMA MX922!

[Jrdorsz]

Hello

I was troubleshooting my Canon Pixma MX922 for a 600 error code when I accidentally hit the timing strip and the whole strip popped off of the printer.

I need detailed, step-by-step instructions on how to replace the timing strip in my printer.

I attempted to replace the timing strip myself, but I cannot get into the printer in order to figure out where the left side of the strip attached. I cannot seem to remove the scanner glass and the motherboard is also stuck in place regardless of how many screws I remove (all of the wires are still attached to the board). My hand can barely fit through the front access, and I have no idea where the left side of the timing strip connected to in the first place.

Please help. In attempting to fix one problem, I managed to cause another.

[Patrick]

Hi Jrdorsz,

Your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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