08-28-2019 01:09 PM
I keep using scanner and locks up with code 5011.I follow instructions and does not work. I have to unplug printer and restart. It will then work for a while and get the same message. I called support and was told to push the on button 5 times while unplugged. I didthat adn plugged back in. Was able to scan 6 photos and same problem. Only answer i get is buy a new product. Great support.
08-28-2019 03:23 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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09-05-2019 12:57 PM
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
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