MX922 Support code 5011

[warlieone]

I keep using scanner and locks up with code 5011.I follow instructions and does not work. I have to unplug printer and restart. It will then work for a while and get the same message. I called support and was told to push the on button 5 times while unplugged. I didthat adn plugged back in. Was able to scan 6 photos and same problem. Only answer i get is buy a new product. Great support.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[warlieone]

Sorry, Support group just wants to sell me a mew printer