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MX922 Printer / Wireless Connection

DebraStitt
Apprentice

I just got a new computer with Windows 10. I've tried hooking up my printer to work wirelesssly and it's just not cooperating. The scanner works wirelessly, but not the printer. I've tried using the "Standard" method a few times to connect without a cable. I've tried a couple of times with the cable. The address is the same on the computer and the printer. The printer recognizes that there's a wireless option but it just won't connect.

 

HELP!

1 ACCEPTED SOLUTION

Hi DebraStitt,

 

Please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  In Control Panel, please click on View devices and printers (or Devices and printers, depending on the view).

 

 4.  Right click the first Canon MX920 series and left click on Remove device.

 

 5.  Repeat until all MX920's are removed from this window.

 

 6.  Click on Control Panel in the upper left corner (or the Back button)

 

 7.  Back in Control Panel, click on Uninstall a program (or Programs and features, depending on the view).

 

 8.  Click once on Canon MX920 series MP Drivers and then click on Uninstall at the top.

 

 9.  Follow the prompts to uninstall.

 

Once Canon MX920 series MP Drivers is removed from the list, please close all windows.

 

Next, we will reinstall:

 

 1.  Visit Canon's website at: http://usa.canon.com/support

 

 2.  Type PIXMA MX922 in the "enter a model" box and click GO.

 

 3.  Click on Drivers & Downloads.

 

 4.  Click the Select button next to "MX920 series MP Drivers Ver.1.01 (Windows)".

 

 5.  Click the Download button.

 

 6.  If a Save dialog box appears, click Save.

 

 7.  Once the download is complete, open your Downloads folder.

 

 8.  Double click [mp68-win-mx920-1_01-ea32_2.exe].  Files will extract.

 

Follow the prompts and the installation will complete.

 

Once the installation is complete, please perform a test:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, type NOTEPAD and click OK.

 

 3.  Type a few words in Notepad.

 

 4.  Click on File and then Print.  The Canon MX920 series should be selected.

 

 5.  Click Print at the bottom.

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

4 REPLIES 4

Patrick
Product Expert
Product Expert

Hi DebraStitt,

 

Please follow these steps:

 

 1. Please press the MENU button on your PIXMA MX922.

 

 2.  Use the down arrow to select the wrench and screwdriver icon and press OK.

 

 3.  Use the left arrow to select Device Settings and press OK.

 

 4.  Use the down arrow to select LAN settings and press OK.

 

 5.  Use the down arrow to select Confirm LAN settings and press OK.

 

 6.  Select WLAN setting list and press OK.

 

Please write down the SSID that appears.  Next, use the down arrow to view the IPv4 Address and write that down as well.

 

On your computer, in the lower right hand corner next to the time, click the box to the right of the time.  A menu will appear.  In this menu, at the bottom, click on "Network".

 

The network that your computer is connected to will be listed as "connected, secured".  Is the name of the SSID that you wrote down match exactly with the network that your computer is connected to?

 

If so, please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window that appears, please type CMD and click OK.

 

 3.  In the Command Prompt window, please type:

PING xxx.xxx.xxx.xxx

 

(Please replace the x's with the IPv4 address that you have written down from your MX922.  For example, PING 192.168.1.3 or PING 10.0.0.4.  The numbers are whatever you wrote down before)

 

 4.  Once you have typed that, please press the Enter key on your keyboard.

 

Did you get:

 

A - Timed out
B - Destination host unreachable
C - Sent = 4, Received = 4, Lost = 0

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks for your response. I got "C"

 

Ping statistics for 10.0.0.196:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 7ms, Average = 5ms

Hi DebraStitt,

 

Please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  In Control Panel, please click on View devices and printers (or Devices and printers, depending on the view).

 

 4.  Right click the first Canon MX920 series and left click on Remove device.

 

 5.  Repeat until all MX920's are removed from this window.

 

 6.  Click on Control Panel in the upper left corner (or the Back button)

 

 7.  Back in Control Panel, click on Uninstall a program (or Programs and features, depending on the view).

 

 8.  Click once on Canon MX920 series MP Drivers and then click on Uninstall at the top.

 

 9.  Follow the prompts to uninstall.

 

Once Canon MX920 series MP Drivers is removed from the list, please close all windows.

 

Next, we will reinstall:

 

 1.  Visit Canon's website at: http://usa.canon.com/support

 

 2.  Type PIXMA MX922 in the "enter a model" box and click GO.

 

 3.  Click on Drivers & Downloads.

 

 4.  Click the Select button next to "MX920 series MP Drivers Ver.1.01 (Windows)".

 

 5.  Click the Download button.

 

 6.  If a Save dialog box appears, click Save.

 

 7.  Once the download is complete, open your Downloads folder.

 

 8.  Double click [mp68-win-mx920-1_01-ea32_2.exe].  Files will extract.

 

Follow the prompts and the installation will complete.

 

Once the installation is complete, please perform a test:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, type NOTEPAD and click OK.

 

 3.  Type a few words in Notepad.

 

 4.  Click on File and then Print.  The Canon MX920 series should be selected.

 

 5.  Click Print at the bottom.

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Halleluja!!! It finally worked. I did all of that same setup several times today to no avail. What I didn't do was uninstall and that might have made all the difference. I wasted a whole day trying to get this to work. LOL

You are my hero! Thank you so much!

 

Debra

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