imageCLASS LBP246dw Won't Connect to Wi-Fi

[wtansi]

I have a Canon ImageClass LBP246dw printer connected using Wi-Fi.  It was working fine until I got a new router.  I can't connect it to the new one.

I can find the network in Wireless LAN Settings.  But, when I enter the password it tells me: "Could not connect.  Check the encryption key settings."??

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? How are you connecting? Exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[shadowsports]

Greetings,

Please log into your router and confirm its network settings. 

The printer requires a 2.4 GHz broadcast that supports WPA2 encryption.  

If your network is configured to use the same SSID name for all broadcasts or a different encryption methods such as WPA3, the printer could have difficulty or fail to connect.