05-23-2020 10:08 PM
Scanner quit auto cropping smali white/black receipts. Wll crop horizontal, but not vertical.
05-24-2020 10:18 AM - edited 05-24-2020 10:19 AM
A couple of things to mention:
Auto Crop depends on the paper size selected.
Scan Gear > You can change the auto crop setting in the Preferences dialog box.
Bay Area - CA
~R5 C (184.108.40.206) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
05-27-2020 11:56 AM
Have done everything you suggested. Did not change anything. Actually I had done those steps 4 times prior. I did figure out the main problem was with store receipts that are mainly 2"wide. However I found if I ignored cropping them, they woud scan properly. hat is not the way it worked prior. I have had this printer since around 2012 and love it. This is the first problem I have had with it other than having to unplug it after 5-6 scans because it quits working. It continues to happen. All Canon support wants to do is sell me a new computer. I did prurchase a new power supply to no avail.
Thnks for your promt respose. You were the only response I gt.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.