MX920 says printer is out of paper but the paper is full

[mbotrell]

MY MX920 gives me the message that there is no paper in the printer, but the paper is full. I have urned off the printer multiple times and each time it gives me the same problem. Any suggestions?

[Jenine]

Hello grungyspeed,

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[mitchlund]

This isn't really an answer to the question, is it? 

I'm running Yosemite 10.10.2 on a powerbook. I'm printing a document from a web page viewed through chrome (Version 41.0.2272.101 (64-bit).

Yesterday, I printed just fine. Today, I cannot get the paper to revert to the lower tray. The printer is set for 8.5x11, I'm trying to print 8.5x11. I have restarted the printer and I have removed the printer and added it back to the my settings on the powerbook. 

The question is, is there something with the trays that needs to be reset to get it to print properly? The lower tray has paper; we have never used the upper tray. 

So, no, your printer isn't automatically selecting the tray based on paper size and media. 

[Ramona]

Hi mitchlund,

If you save the webpage as a PDF file from Google Chrome and then try to print it from Adobe Reader, are you able to print it from the lower cassette tray without error?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[rkilpat85]

Why won't envelopes print from the upper tray?

And when I put the appropriate paper in the upper tray,

why does it print from the lower tray?

I find the 922 to be an unsatisfactory product.

[mpligon]

To answer your question.  No, there is no setting with the trays that needs to be reset. 

However, I've found that sometimes when printing from Chrome the paper size setting will change in the browser.  This causes the "auto paper select" function of the printer to fail. Basilly the application is telling printer to print in a paper size other than 8.5x11.

Make sure that you change the paper type to "Letter or 8.5x11" within the computer application that you're printing from.

Hope this helps.

[Rhoshi]

I have the same problem with my mx922. Even when i try to use it as a copier. I get "Support Code 1008. There is no paper in the cassette (lower).

[dyen]

I got my daughter a MX920 last month and she got the same problem printing from her ipad.  At first the problem seems inconsistent - she can print something some times and ran into "out of paper (upper)..." error some other time.  What I have noticed is that the errors seem to happen whenever she prints from certain app such as camera roll, or printing certain image file.  Reading the response from Canon support, it does sound like the app would dictate what paper to use when print.  And I suppose it makes sense for the picture/camera app to tell the printer to use picture paper (from upper tray) to print an image file.

To work around the problem, I've asked her, instead of printing the picture directly from the camera roll, copy the image and paste it into some notepad app (notability is what she has) and print from there.  Meanwhile, I have the print setting sets to Letter as the paper size.  And it prints without a problem.

Hope it helps.

[ultranothing]

So, basically what Canon is saying, is "You can only print CERTAIN sized documents from the lower tray.  Even though the tray is fully adjustable to accomodate most any custom size, if you try to select and enter a custom size, we're going to force the printer to print from the upper tray.  For no real reason.  And just to make it even MORE frustrating, the upper tray only allows about half the adjustment potential of the lower tray."

[jouzts]

I have had my printer for 1 week.  I printed just fine last week. this morning i printed some 4X6 pictures and now i can't print anything because "I am out of paper"...nope, the paper tray is full. i have taken it out moved guides, turned it off and everything else people have mentioned.  has anyone had a fix for this issue??

[bcooglfotoginky]

Had this issue with a client's printer.  I found that mpligon's response to this problem was the most effective. 

Working with an Apple MacBook Pro, unknown OS X.

1. I went to Finder, then System Preferences.

2. Under System Preferences, select Printer & Scanner.

3. Remove the problematic printer.

4. Restart the device.

5. After the reboot, go back into Printer and Scanner and add the Printer back.

Note:  I did find that when I intially went into the Printer and Scanner page, that the printer with the problem was showing Idle and a yellow caution dot was by the Idle.  After the reboot and adding the printer, it was a green dot and Idle. 

Thanks mpligon!