Showing results for 
Search instead for 
Did you mean: 

MX892 Problem since Windows 10 Upgrade


Don Here: I recently upgraded to Windows 10 from W7. Printer worked fine before the upgrade. Now I keep getting a message that 'Canon MP Navigator EX has stopped working'. Microsoft has spent hours trying to find the cause. Windows 10 has been installed and reinstalled. All MX892 drivers updated and reupdated. The message appears 90% of the time I open MP Navigator. Occasionally MP Navigator will  open correectly and allow me to scan to PDF like it should. However when I try to save the scan as PDF and I pick Browse to select location to save to it freezes and stops working. Any suggestions?



HI Don,

You upgraded to Windows 10.


You have subsequently reinstalled the OS again trying to fix your software issue.  I assume this means you "reset" the machine and did not perform an install from scratch?


Did you try removing the printer and all of its software, then reinstalling it and running it's set up again?


Have you tried running the software or installing it under another user profile to see if thats resolves the behavior?


Is the printer connected by ethernet, wireless or USB?


What drivers version are you using?  (MX890 series MP Driver Ver. 1.03 (Windows) is most current.



Bay Area - CA
~R5C ( ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Rick, thanks for your interest and comments.


Yes upgraded to Windows 10. W10 has subsequently be reinstalled two time by the MS tech (about a 2 hour loading each time). I’m unclear about your meaning of ‘reset’ the machine.


The printer’s software/program has been uninstalled and reinstalled a few times. I’m unclear about your meaning of ‘running it’s set up again’, It runs (to some degree) very intermittently so it is being recognized occasionally.


The MS tech did create a new temporary profile but the problem persisted.


The printer is connected by USB and I have the MX890 series MP Driver Ver. 1.03 (Windows) and the only MP Navigator EX driver on the website, 5.1.1, its dated 2015.


This morning the MS tech noticed that my Vizio All-in-One desktop has the original BIOS from when I purchased it in 2012 and has suggested I contact Vizio to see if they have any updates. I did that today (Sunday) and support could not find any but will check further and get back to me tomorrow (Monday).


Seems the MS tech is wondering if my PC may have a problems with W10, perhaps not the Canon printer.



06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM