MX882 rear tray feeding multiple pages at once

[greggpath]

I have been using my MX882 for about 5 years and love it. The dual paper inputs are perfect for what I need the printer for. I am always using regular 8.5x11 paper in both spots. However, the past couple weeks, I have been having problem with the rear tray pulling in multiple sheets when printing, and then getting a jam error. What can I do?

[Patrick]

Hi greggpath,

Because paper does not feed correctly, please perform the following to clean the paper feed rollers:

 1.  Click on the Windows Start button and then Control Panel.  If using Windows 8 or Windows 10, please right click the Windows Start button and then left click on Control Panel.

 2.  Click on Devices and Printers.

 3.  Right click the PIXMA MX882 and left click on Properties.

 4.  Click on the Maintenance tab.

 5.  Click the Roller Cleaning button.

 6.  Remove all sheets of paper from the auto sheet feeder.

 7.  Confirm the message giving, and click 'OK'.

Note: Clicking 'OK' will activate the paper feed rollers. This activation will take about 90 seconds. Do not perform other operations until this operation has finished.

 8.  Confirm the message given, and click 'OK' again.  After the continuous paper feeding operations have finished, load three sheets of plain paper and click 'OK'.

 9.  Confirm the message given, and click 'OK'.

10.  Click 'OK'.   Roller Cleaning is completed.

Once complete, please attempt to print.  If you continue to have difficulties, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus