04-13-2015 04:25 PM
Hi, haing recently moved from Australia to CT I purchased replacement ink and inserted the cartirdiges. Whilst the actual cartidge numbers on the pack were different to those used in Aus, the pack had MX870 as being supported on it. The printer states the cartridges are not recognised. This does not make sense, I bought canon ink.
04-14-2015 08:59 AM
Hi, CAJ!
Thanks for sticking with Canon. Genuine Canon printer ink and Canon printers are designed to be sold and used in specific countries or regions. As such, a Canon printer purchased in Australia would only be able to use genuine Canon inks purchased in Australia. Likewise, inks purchased in the United States would only be able to work on Canon printers sold through Canon USA.
We hope this clears things up!
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.