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MX870 error message 6A80


Was printing Avery 8871 business cards & printer ate some of the border paper


Cleared 4 pieces of the paper from inside the rear feed pathway & can't locate anymore pieces.

Error message still in place.


I cleaned the print head area & tried the '4 button procedure' to no avail.  


Any other suggestions?


Product Expert
Product Expert

Hi seababe323,


The 6A80 error is a generic internal error code, it could mean one of many things. To try to resolve the 6A80 error, please follow the following steps:


1. Turn off the printer and disconnect the power cord and USB cable.


2. Remove paper from the automatic sheet feeder (in the back).


3. Gently pull jammed paper out, if any.


3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.


3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.


4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.


5. Check ASF with a bright light to check for obstructions. Remove any if found.


6. Open the rear cover to check if the paper is jammed.


7. Pull out the cassette and check if the paper is jammed inside the cassette area.


8. Load paper back into the ASF or cassette.


9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)


If the above procedure does not resolve the 6A80 error, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks Patrick,
I've tried all of those steps & still getting the error message. I'll call the Canon tech support # you supplied tomorrow morning. Appreciate your help.

Regarding error code 6A80 on my MX870 printer, I did all the steps and still have the error code.  I then called the 1-866-261-9362 number and my product is no longer supported by tech support.  


Thanks for letting us know what Canon product you've got. The PIXMA MX870 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!