MX472 - Scanner only scans in sections?

[Rchey]

I'm trying to scan a few documents as pictures with my Canon MX472 and it's scanning my document in sections. For example, instead of scanning the entire document as one photo, my document gets split into two or three different pictures. Anyone know how to fix this?

[Jenine]

Hi Rchey!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666), Monday to Friday, excluding holidays.

Thanks!

[merrymary247]

Are you using the IJ scan utility? Are you selecting Auto Scan, Document Scan or Photo Scan?
Depending on what you're scanning, if you are choosing auto-scan, it may not work correctly. I'd choose document scan if you want it to be a PDF or photo scan if you want it to be a jpeg.

[jamespel]

Hey Rchey, looks like you got a lot of help here? I have the same issue. It would be nice if Canon supported their products, but unfortunately they sell them, but they don't support them.

[ArthurJ]

Hi,

So we can best assist you, please let us know the answers to the following: 

1. What is the model of your printer?
2. What version of Windows or MacOS are you running?
3. Are you using IJ Scan Utility? 

We look forward to your reply. 

[jamespel]

Model G3270, Windows 10, Using IJ Scan Utility. Scans a page into three separate images. Mostly on text pages I want as a jpg file.

[DerrickL]

Issue with Canon MX472 Scanner

If your Canon MX472 scanner is splitting a single page image into multiple sections, there are a couple of settings you should check to resolve this issue.

Key Settings to Adjust

Setting	Action Required
Auto Crop	Disable this feature in settings.
Preview or Scan Images as Separate Files	Turn this option off in Scan Settings.

Additional Tips

• Ensure that the items you are scanning are placed correctly on the flatbed.
• If the problem persists, consider adjusting the cropping frames in the scanner driver settings.

By making these adjustments, you should be able to scan your images without them being split into multiple sections.

Explore More

How to disable Auto Crop on Canon MX472 scanner settings?

To disable Auto Crop on the Canon MX472 scanner, you need to adjust the cropping frames in the scanning software. In the preview area, you can manually set the cropping frame size or clear the auto-crop frame to scan the entire document

[Patrick]

Hi jamespel,

When using the IJ Scan Utility, are you clicking on the Photo button?  Or are you clicking on the Document button?

Also, if you click on ScanGear, are you able to scan the text page and save as one jpg?

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