MX 882 prints irregular, empty horizontal lines for its black characters

[MaureenJenkins]

I'm running an MX 882 with Word 2010 on Windows 7.  It has worked perfectly for 4 years.  Suddenly it's printing illegible pages of empty horizontal stripes across all of the black characters.  Colors are coming out fine.  Any ideas?

[Ramona]

Hi MaureenJenkins,

Performing a print head cleaning and alignment on the printer may resolve the issue.  To perform the cleanings and alignments, please folllow the steps located at the links below:

Print Head Cleaning

Print Head Alignment

Should you continue to experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.