05-30-2022 10:50 PM
My Canon MX490 AIO printer started to power cycle with only the Canon logo showing on the printer display. The printer will move the ink cartridges then the rollers will move and click then shut off then turn back on and start the same cycle again. This will happen while it's plugged in. Any suggestions how to fix this issue?
Solved! Go to Solution.
06-04-2022 04:18 PM
Hi! We've released a firmware update to take care of this issue. Learn more now by clicking HERE.
Hope this helps!
05-31-2022 03:33 PM
You’re a genius, I unplugged the internet cord and it allowed me to set it up to wifi and stopped cycling. Unfortunately I’m trying to print and it isn’t quite working but going to keep at it, I don’t suppose there’s a way to print from my phone without the printer being on wifi?
05-31-2022 03:53 PM
So do you think if I stopped the router and turned off the Wi-Fi in the house it would work?
05-31-2022 02:51 PM
My Mb2040 is stuck on the Maxify screen and keeps restarting. Same issue it seems. Looks like Canon sent out a firmware update and it bricked our printers.
05-31-2022 04:03 PM
Arthur...evidently Canon did something to cause this issue with a variety of printers. I have been on hold for almost two hours. Check things out on your end, please because its not all of us that caused this!
06-02-2022 12:33 PM
Well said!!
Canon needs to fix the problem!
06-02-2022 12:39 PM
I doubt that.. My opinion is not a firmware update is some bug relate to some services like airprint or google print or similar.. because if the printer don't connect to internet the printer works fine.. it is happening too on IP110..
06-02-2022 12:49 PM
canon has already told many of us -who were able to get thru to their support people - that it is a problem they are working to fix......... not a firmware issue...... network issue
05-31-2022 04:04 PM
My Mx-492 is doing same thing. I unplugged the printer and unplugged wifi for 10 minutes, but that didn't help.
05-31-2022 04:40 PM
Same thing with my MX490, started this morning about 9 am PST. Tried everything, keeps doing the same thing. Canon better get their s..t together. There's no way this is happening to all of us at the same time unless they screwed up!!! Fix this Canon, now!!!
05-31-2022 05:17 PM
My Pixma MX490 is doing the same thing. I've tried unplugging it too. I even checked to see if I had any updates to install and so far nothing. I have it unplugged right now because I can't keep listening to it turn on and off.
09/26/2024: New firmware updates are available.
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EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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